Privacy Policy for Business Phone Number Accepting Text Messages

Effective Date: [January 2025]

This Privacy Policy ("Policy") explains how Homefront Property Management, LLC ("we," "our," or "us") collects, uses, stores, and protects the personal information shared when you communicate with us via text message using our business phone number (901-306-0484).

By sending a text message to our business phone number, you agree to the terms outlined in this Policy. If you do not agree with these terms, please refrain from sending us text messages.

1. Information We Collect

When you send us a text message, we may collect the following types of personal information:

• Phone Number: The number from which the text message is sent.
• Message Content: The text or multimedia content of the message you send.
• Metadata: Information related to the message, such as time, date, and status of the message.

We do not intentionally collect sensitive personal information unless it is shared with us by you (e.g., financial details or identification numbers). Please avoid sharing such information over text unless necessary.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Customer Support: To respond to inquiries or provide assistance.
• Service Updates: To send updates regarding products, services, or promotions if you have opted in to receive such notifications.
• Business Operations: For record-keeping, service improvements, and troubleshooting messaging issues.

3. How We Protect Your Information

We take reasonable steps to ensure that your information is protected against unauthorized access, disclosure, alteration, and destruction. These steps include using secure messaging platforms and following industry-standard practices to safeguard data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Data Retention

We retain text message data as long as necessary to fulfill the purposes outlined in this Policy or as required by law. After this period, we may delete or anonymize the information to ensure privacy.

5. Sharing of Your Information

We do not share, sell, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in managing communication systems or processing your requests.
• Legal Compliance: If required by law, regulation, or legal process (e.g., subpoena, court order) to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Messaging Disclosures and Opt-In Requirements

By opting in to receive text messages from Homefront Property Management, LLC (901-306-0484):

• You confirm that you are the authorized user of the mobile number provided.
• Message frequency may vary based on your communication needs.
• Standard message and data rates may apply depending on your mobile carrier and plan.

7. Opting Out of Text Messages

To stop receiving text messages, reply "STOP" at any time. You will receive a confirmation that you have been unsubscribed and will no longer receive non-essential messages from us. Note that service-related updates or urgent messages may still be sent.

8. HELP Assistance

If you need assistance or have any questions regarding text message services, reply "HELP" to our text messages or contact us at:

Homefront Property Management, LLC
1374 Cordova Cove Suite 202 Germantown, TN 38138
admin@homefrontmemphis.com | 901-306-0484

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. If you wish to exercise any of these rights, please contact us using the information above.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated by updating the "Effective Date" at the top of this document. Please review this Policy periodically to stay informed about how we protect your information.

By engaging with us via text message, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Homefront Property Management, LLC with your communication.